Salesforce Industry Cloud Should Be Your First Choice
Specializing in Salesforce Industry Cloud-first consulting and implementation solutions.
What is Industry Cloud?
We provide professional Salesforce consulting services to help your organization understand and effectively utilize the potential of the Salesforce platform to improve business process efficiency.
What industry clouds does Salesforce already have?
Based on your business needs, we provide customized Salesforce implementation plans to ensure smooth integration and operation of the system
We advocate applying the industry cloud as a priority
We provide ongoing technical support and training to ensure that your team is able to fully utilize Salesforce's capabilities to achieve your business goals.
What is Industry Clouds
Salesforce Industry Cloud is an industry-specific Salesforce solution that helps organizations quickly adapt to market demands and improve business efficiency through pre-built digital processes, industry-specific functionality, and best practices.
Key Features
1. Industry-specific functionality: Provides functional modules that meet the needs of specific industries, such as financial services, healthcare, manufacturing, and utilities. 2.
2. Pre-built business processes: Built-in industry standard processes speed up digital transformation and reduce the cost and time of customized development.
3. Integration with Salesforce platform: Seamless integration with core products such as Sales Cloud, Service Cloud, Marketing Cloud, etc. to provide 360-degree customer perspective.
4. AI and Automation: Increase business decision-making efficiency and improve customer experience through Einstein AI and process automation.
What's in the Salesforce Industry Cloud?
1. Financial Services Cloud (FSC) ๐ฆ
Target: Banks, wealth management, insurance, lending institutions and other financial institutions.
Features:
- Provides a 360-degree view of the customer, integrating customer investment, loan, insurance and other information to help financial advisors and bankers serve customers more accurately.
- Built-in compliance management tools to ensure compliance with regulations (e.g., KYC, AML).
- Automates workflows and speeds up loan applications, financial advice and customer management.
2. Health Cloud ๐ฅ
Target: Hospitals, clinics, insurance companies, pharmaceutical companies, medical equipment companies, etc.
Features:
- Integrates patient data, provides personalized health management, and enhances the doctor-patient interaction experience.
- Supports telemedicine and patient interaction, enabling healthcare professionals to efficiently manage patient care plans.
- Data security and compliance, meeting HIPAA, GDPR and other privacy and regulatory requirements.
3. Manufacturing Cloud โ๏ธ
Target: Manufacturers, supply chain management, wholesalers, etc.
Features:
- Provides sales and production planning forecasts to improve supply chain efficiency and reduce inventory waste.
- Integration of customer demand and production planning, allowing companies to respond faster to market changes.
- Collaboration features that enable sales and production teams to work more closely together to ensure delivery progress.
4. Consumer Goods Cloud ๐
Target: Retailers, brands, suppliers, FMCG operators.
Features:
- Intelligent store visits and sales planning to help sales staff manage field sales more effectively.
- Inventory and sales data analysis to ensure product supply meets market demand.
- Promotional and marketing campaign management to enhance sales strategies and maximize ROI.
5. Communications Cloud ๐ก
Target: Telecommunications companies, ISPs, cable TV operators, etc.
Features:
- Customer 360 view, integrating billing, service ordering, device management and other information to provide a seamless customer experience.
- Automated service management to speed up new subscriber activation, solution changes and problem resolution.
- Intelligent AI prediction to proactively identify potential lost customers and provide retention strategies.
6. Energy & Utilities Cloudโก
Target: Electricity companies, gas companies, water companies, renewable energy companies, etc.
Features:
- Intelligent energy management, integrating smart meter data to improve energy efficiency.
- Integration of customer accounts and service applications to streamline the customer service process.
- Sustainability and ESG tracking to help companies achieve environmental and regulatory goals.
7.Government Cloud๐๏ธ
Target: Government agencies, non-profit organizations, public service units, etc.
Features:
- Citizen service management, streamlining the process of case handling, grant application and license issuance.
- Digitalization of government affairs, allowing government agencies to provide more transparent and efficient services.
- Integrate with social resources to help non-profit organizations and government agencies allocate resources more effectively.
8. Media Cloud ๐ฌ
Target: News Media, Video Entertainment, Streaming Media, Advertisers, etc.
Features:
- Subscription and advertising management, helps media companies manage users and revenue models.
- Intelligent content recommendation, providing personalized content based on user behavior.
- Ad placement and performance analysis to improve ad revenue and user engagement.
9. Education Cloud ๐
Target: Universities, high schools, educational institutions, online learning platforms, etc.
Features:
- Student 360 view, integrating learning history, grades, enrollment and alumni management.
- Enrollment and school affairs management, simplifying application, course registration, and teacher-student communication.
- AI learning assistance, providing personalized learning suggestions through Einstein AI.
10. Automotive Cloud ๐
Target: Automobile manufacturers, dealers, auto finance companies, etc.
Features:
- Vehicle lifecycle management, from sales, maintenance to after-sales service, providing a complete customer journey.
- Personalized marketing, using AI to predict customer needs and increase sales opportunities.
- Seamless integration with dealers to ensure efficient collaboration between the supply chain and the sales side.
11. Life Sciences Cloud ๐งช
Target: Pharmaceutical companies, biotech companies, medical equipment suppliers, etc.
Features:
- Clinical trial management to optimize patient recruitment and trial process.
- Pharmaceutical sales management to assist pharmaceutical representatives in sales and cooperation with medical institutions.
- Regulatory and compliance tracking to ensure compliance with FDA, EMA and other regulatory requirements.
12. Nonprofit Cloud ๐ค
Target: Charities, social enterprises, non-profit organizations, etc.
Features:
- Donation and fund management to improve fundraising efficiency and optimize donor relations.
- Volunteer and activity management to help organizations operate their programs more effectively.
- Impact analysis to evaluate program effectiveness through data analysis.
13. Retail Cloud ๐๏ธ
Target: Retailers, e-commerce, chain brands, etc.
Features:
- Omni-channel retail management, integrating online and offline shopping experience to provide consistent customer interaction.
- Personalized recommendation and marketing, analyzing customer shopping behavior through AI to increase conversion rate.
- Inventory and order management to ensure merchandise supply meets demand and improve operational efficiency.ใ
14. Tansportation & Hospitality โ๏ธ๐จ
Target: Airlines, hotels, car rental services, travel platforms, etc.
Features:
- Personalized customer service, integrating travel, accommodation and transportation data to provide tailor-made experience.
- Loyalty management, strengthened membership program and reward mechanism to increase customer loyalty.
- Automated booking and customer support to enhance order management and service efficiency.
Why do we advocate the use of Industry Cloud?
Compared to traditional Sales Cloud and Service Cloud, Salesforce Industry Cloud is built with industry-specific data models, best practices, and AI capabilities to reduce customization, accelerate implementation, and ensure compliance. We have extensive overseas industry cloud implementation experience to help organizations quickly implement and maximize the benefits and efficiency of digital transformation.
โ Industry-specific best practices: Built-in standard processes reduce customized development and implementation costs
โ Accelerate digital transformation: Pre-built data models and AI automate processes and improve business efficiency
โ Ensure compliance and security: Built-in regulatory compliance tools ensure compliance with industry standards
โ Global implementation experience: We have extensive overseas industry cloud implementation experience to ensure successful delivery
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